To learn more about how our physicians at National Pain Institute help our patients get relief and move towards rehabiliation and recovery, see what those patients are saying! If you have your own experience you would like to share, use the form on this page and let others be inspired by your story.Daniel Cartledge, MD (4) Anthony Afong, MD (3) Jason DeLuca, MD (2) Cherian Sajan, MD (1) Jess Salinas, MD (4) Scott D. Sherman, MD (6)
"It has been a few months since my last visit. It is always a pleasure coming to NPI and especially seeing Dr. Deluca. Today I returned to find a possible staff change at the front check-in desk . I was initially met by an unfamiliar staff member who checked me in and did not show the normal courteous reception in which I've become used to. My check-in felt "cold" and I did not feel valued as a patient. During my check-in the only words replied to me was "your co-pay is $..."
However, after receiving my care and after my appointment, I was nearing the check-out desk and seen Heather. She asked me how I was doing, I informed her I was just about to leave and she offered to assist me after noticing other patients in line to check-out. While she was attending to me, two other staff members approached Heather with questions and she quickly answered their questions while simultaneously assisting me. It is very good to see staff member Heather adding much value to NPI. I remember speaking with Heather during check-out in the past. It would be nice to have her "up front" for patients to conduct business with. Thanks for taking the time to assist me, Heather!"